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Find out how we combat fake reviews. Avoid this store at all costs. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. For full terms and conditions see here. For more information on the cookies that our site uses click here. Popular Christmas FAQ Ordered it on Monday and it was delivered on Tuesday. Within 5 Days. Companies can ask for reviews via automatic invitations. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. OL10 2TA. Thanks,Rebekah. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Very disappointing.Would never order from them again! Ordered some trainers at 10.30pm amd paid for next day delivery. Here are 8 tips for writing great reviews. Find out how we combat fake reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Shoved the card machine into our face. We use dedicated people and clever technology to safeguard our platform. Bought a pair of Boss trainers at the end of November 2022. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. 28 Feb. Up to 60% off at Footasylum during the half term sale. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Asked for a pair of trainerscould not even tell what the guy said. Get FREE UK delivery on all orders over 60 and FREE UK returns. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. 124.99. Ends: Tue 28 Feb 2023. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Also it was delivered to Republic of Ireland avoiding customs charges. Anyone can write a Trustpilot review. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Round and round in circles. If you'd like to return your order, you can within 14 days of receipt. Which are the instant chat and the WhatsApp!! You have disabled javascript in your browser, please enable. Up to 60% off at Footasylum on selected women's t-shirts. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Accurate And Undamaged Orders. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Ordered item was faulty. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. First and last time I will use this company. Ordered standard delivery, was dispatched the next day & arrived the day after. They were dispatched quickly and delivered within a few days to Northern Ireland. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Here are 8 tips for writing great reviews. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Verification can help ensure real people write reviews about real companies. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. We hope to see you shopping with us very soon. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Will not use again. 2. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! It goes against our guidelines to offer incentives for reviews. Was told that neither was possible because I didnt return them in the original shoe box! In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). The lady at the till was no better. They also offer a WhatsApp device but it doesnt work. - KM, posted 1 year ago The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). My son lost out on his Christmas presents as a result. Your browser does not support embedded videos. That is great news that they arrived a day early!We hope to see you again very soon. If this was my store, they would all be sacked. I would definitely recommend and will be a returning customer. Quality, style and value superb. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! A refund can take up to 10 working days to show in your account. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Order placed Sunday afternoon and delivered Monday afternoon. Great to hear that the parcel arrived so quickly. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Price was unbelievable for what I got! I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. It's your job. Ordered coats for 2 of my sons in the sale. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Great sale and super quick on delivery. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 299.99. Email never arrived so ended up going to a store on crutches to get a refund. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Shocking service avoid disappointment. If valid, the page will refresh and your total will be updated accordingly. Rolling eyes, rude attitude. Footasylum has collected 369 reviews with an average score of 1.86. . From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. * One or more of these files was not uploaded due to an invalid file type. This time, however, when I ordered, their courier choice was Yodel. 3 ratings with the average rating of 4 out of 5 stars. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Been trying via live chat, what's app and calling HQ. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Treated myself to some new trainers and jogging bottoms in the sale! Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Email never arrived so ended up going to a store on crutches to get a refund. Shocking company - bought two items trainers and sliders order value 100.28 never received. Verification can help ensure real people write reviews about real companies. All rights reserved. Get your sneaker fix anytime, anywhere with the Footasylum app. Check out what 59,340 people have written so far, and share your own experience. Price was unbelievable for what I got! Take care!Thanks,Rebekah. AVOID THIS COMPANY!!!! One star as there is no 0 stars. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Easy! International Returns Most Popular We hope to see you shopping with us very soon. Useless. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Happy from start to finish! When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Hey Getta,Thanks for leaving us a great review. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Change of mind returns accepted. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. You will receive a verification email shortly. A simple full refund is all I wanted from the first time I was messed around!! After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Anyone can write a Trustpilot review. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. When you purchase through links on our site, we may earn an affiliate commission. Companies can ask for reviews via automatic invitations. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Only response was we would receive a call within 8 hours - that was two days ago! Footasylum. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Replies to negative reviews in < 24 hours. - Fred, posted 2 months ago Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Easy! Companies can ask for reviews via automatic invitations. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Help future customers by talking about customer service, price, delivery, returns & refunds. Gain access to Footasylum UNLCKD through your main Footasylum account. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Take care!Thanks,Rebekah. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. We use dedicated people and clever technology to safeguard our platform. This time, however, when I ordered, their courier choice was Yodel. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Asked for a pair of trainerscould not even tell what the guy said. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". All in all, satisfied with my purchase and dealings with this shop. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. 2023 Trustpilot A/S. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Further Details. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Here are 8 tips for writing great reviews. Ordered some trainers at 10.30pm amd paid for next day delivery. Perfect from start to finish. Ordered and paid on 10th December my daughter's Xmas present. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Average Delivery Time. In real life, they are dull, boring and have no character at all. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? very helpful as Liverpool didnt answer the phone. If this was my store, they would all be sacked. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Find out how we combat fake reviews. Treated myself to some new trainers and jogging bottoms in the sale! Ordered almost 400 worth of clothes for my son on the 12th of December! It needs to be unworn or unused and still have the original tags. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. !spoke to Edge lane store about colours in crocs. Absolutely fuming with this company. Beth is Home Editor for T3, looking after style, living and wellness. Ordered almost 400 worth of clothes for my son on the 12th of December! | Read 2,661-2,680 Reviews out of 55,033 Will definitely be ordering from them again. They were dispatched quickly and delivered within a few days to Northern Ireland. Customer Service. In November 2022 I placed an order with FootAsylum and it never came. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. The North Face. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. 2023 Trustpilot, Inc. All rights reserved. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Perfect from start to finish. My son lost out on his Christmas presents as a result. Bought a pair of Boss trainers at the end of November 2022. They all fit perfectly. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! We hope to see you shopping with us very soon. Anyone can write a Trustpilot review. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. High performance sneakers, trending streetwear and exclusive product weve got you. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). - Kristy Smitten, posted 11 months ago Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. I will always order with footasylum I am very happy with the service and products. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Also it was delivered to Republic of Ireland avoiding customs charges. Greater than 75%. That is great news about the fast delivery.We hope to see you again very soon. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs.